4 Common Storage Unit Management Tasks
Managing a storage facility involves many responsibilities, including monitoring finances, interacting with customers, and mitigating risks. At The Storage Mall, we offer various self storage property management services to help streamline operations and support informed decision-making. Here are four common management tasks we can oversee on your behalf:
1. Tenant Management
When potential customers visit your storage facility or reach out via phone or email, we can respond to their inquiries. This includes answering questions about unit sizes, availability, rental costs, and security features. We also maintain open lines of communication with tenants, addressing concerns such as payment questions or maintenance requests to promote high levels of customer satisfaction.
Lease agreement administration is another part of self storage property management that we can help you with. Once a tenant decides to rent a storage unit at your facility, we draft a lease agreement. The agreement explains the terms and conditions and guides the tenant through signing the document. We also collect rent and fees from your tenants and communicate with them about overdue payments and unit auctions.
2. Employee Services
Large storage facilities require a team of trained employees to handle day-to-day operations. At The Storage Mall, we manage the staffing process, helping you hire qualified managers, cleaners, and security staff. We will train your employees in standard operating procedures, uniform standards, and customer service. We can also oversee their performance and manage scheduling. These services reduce the need for you to provide constant supervision, allowing you to focus on higher-level strategic decisions.
3. Routine Maintenance
A clean and well-maintained property can appeal to prospective tenants, helping you rent out the units at your self storage facility. When you hire us to manage your storage property, we will perform regular inspections. These inspections include making sure your facility’s curb appeal is consistently high. They may involve checking the doors, walls, and insulation in each storage unit for damage. We can also check for signs of pests, mold, and mildew. This allows us to be proactive in combatting any issues, making sure your storage facility remains clean and functional.
4. Financial Management and Reporting
Keeping track of your finances provides you with a clear picture of your storage property’s performance in the market. Our team at The Storage Mall drafts monthly financial statements, which can help you compare your actual earnings and expenses with cost and income projections. To maximize rental income, we will manage the asking rates on vacancies and adjust them to fit the current market rates. We can also evaluate your business operations and identify potential sources of additional revenue.
Use Self Storage Property Management Services
Storage property management companies provide valuable services, from collecting rental fees to tracking performance metrics. At The Storage Mall, we use our expertise to provide tailored solutions, helping you meet your tenants’ needs. Our analytical tools and risk management protocols allow us to track your facility’s progress and implement strategies to safeguard your investments. Contact us today for more information on how we can help you manage your self storage property.