How Professional Management Teams Improve Storage Facilities
Self storage businesses are customer-centered, and as the demand for storage facilities increases, so do customers’ expectations for better services, improved security, and seamless experiences. Managing customer expectations while still overseeing your storage facility’s daily operations can be a challenge. At The Storage Mall, we take the hassle of property management off your hands, overseeing tasks like rent collection, customer service, revenue reporting, and employee management. Here is how our self storage property management services can improve your storage facility:
Operational Efficiency
At The Storage Mall, we streamline operations in our clients’ facilities by managing daily tasks like storage unit management, payments, and lease management. We have dedicated personnel on-site who answer customers’ inquiries and immediately address issues that arise. Our team keeps track of all storage units and conducts unit auctions for vacant spaces. We collect rent and fees from tenants on your behalf and maintain up-to-date payment records to help you account for your revenue. Our maintenance team checks for proper lighting, oversees pest control, and conducts regular inspections addressing all necessary repairs promptly. We also have a preventative maintenance schedule that allows us to keep all storage units in top condition and ready for tenants.
Improved Customer Service
Our self storage property management team includes customer service personnel, who manage all communication with customers. Our customer service personnel respond to customers’ inquiries about pricing, tenancy policies, and any other issues promptly and transparently. They also respond to complaints from customers and work to provide immediate solutions. Should disputes arise over payments or unit access, our on-site managers resolve the conflicts amicably to maintain customer satisfaction and minimize disruptions to operations. Our customer service teams also help new customers select the right unit size and offer tips on maximizing storage space.
Better Financial Oversight
The Storage Mall works with financial experts to aid in revenue and expense management for your facility. Our team of experts analyzes occupancy rates and the market for self-storage units and adjusts rental prices accordingly, helping your facility remain profitable. We monitor your facility’s expenses, such as utility costs, maintenance expenditures, security costs, and device solutions, to minimize spending without compromising on quality.
Our finance team creates monthly progress reports to help you identify your key leading and lagging units. With this information, you can devise marketing strategies to improve sales when you have lagging units. We provide monthly financial statements with a breakdown of your earnings and comparisons of actual spending versus budgeted spending, giving you a clear picture of your facility’s financial health. We also help with annual budgeting, which gives you better control over your self-storage business’s finances.
Professional Self Storage Property Management
The Storage Mall is your trusted self storage management company, providing reliable customer service, on-site management, property maintenance, and financial services for several self-storage facilities across the U.S. Our professional management teams handle all communications with customers, oversee your self-storage facility’s operations, manage your employees, and provide financial services. With our third-party management services, you can build customer trust, optimize your business processes, and have better insight into your facility’s performance. Contact us today for more information on our third-party self storage management services.