Self Storage Property Management Strategies for High Occupancy Rates
High occupancy rates can enhance the profitability and sustainability of your self storage business by maximizing revenues generated. Maintaining your facility’s high occupancy rates may positively impact operational efficiency by preventing employee workload disruptions and making routine tasks more predictable. At The Storage Mall, we offer comprehensive third-party property management services, like proactive maintenance, to help keep your unit in good condition and attract more customers. Here are the strategies our self storage property management implements for your facility’s high occupancy rates:
Providing Comprehensive Employee Services
The Storage Mall believes that professional store managers in self storage facilities are key to happy and satisfied customers, which directly influences occupancy rates. Our comprehensive employee services, like recruitment and training of store managers, will give your self storage business competent employees who can meet the customer needs. We train our clients’ store managers on how to effectively handle rentals, inquiries, and other issues raised by customers. Effective handling of these issues leads to positive customer experiences and high retention rates.
Our training teaches store managers how to always align themselves with the changing customer demands. We do this to keep your self storage business continuously adapted to the market dynamics. Continuous adaptation helps maintain high occupancy rates by preventing your customers from leaving you for other self storage units. Our self storage property management services also include staff planning and scheduling. During peak hours, this service keeps your unit adequately staffed to promote customer satisfaction and achieve occupancy levels.
Promoting Proactive Maintenance
The Storage Mall believes in mitigating risks as a way of protecting your customers’ stored items and optimizing occupation rates. We aim to keep your self storage facility clean, safe, and well-maintained to attract more customers. Our proactive maintenance services involve cleaning your unit to keep it free of molds, pests, dust, and dirt, which turn off tenants and cause move-outs. A well-maintained self storage unit receives more positive reviews.
The Storage Mall may source for repair contractors on your behalf to fix issues like broken doors and enhance your facility’s security. We coordinate the contractors during repairs so that they can handle the problem correctly and quickly. The Storage Mall conducts regular facility walk-throughs to identify minor issues before they escalate and cause tenants to vacate. We’ll service your facility’s climate control and security systems to keep them functional for the protection of your customers’ items. This maintains high occupancy levels by minimizing the risks of break-ins and damage to your customers’ sensitive items by humidity.
Streamlining Daily Operations and Managing Revenues
The Storage Mall will maintain consistent communications with your customers to keep them engaged and happy. We also maintain open communications with self storage facility owners to help us make decisions that benefit their customers. Our team collects rent and fees and adjusts a facility’s rental rates based on factors like demand and vacancy rates. If the vacancy rates are high, we may lower rental rates to attract more reliable tenants and increase occupation levels.
Hire a Self Storage Property Management Company Today
Hiring The Storage Mall allows your self storage business to get comprehensive and tailored services to boost growth. We can keep your customers happy and satisfied and help you attract more new ones to achieve high occupancy rates. Our rigorous auditing and financial controls will make your self storage business credible and build your customers’ loyalty. If you have a self storage unit experiencing high vacancy rates, get in touch today for a positive change.