Customer Information Center

1. 1. Accessing Your Customer Portal: Begin by visiting our website and locating the Pay Online button. Click on it to access your dedicated customer portal. This is your gateway to a seamless payment experience.
   2. Login to your account: Enter your login credentials – your username and password. If you’re a first-time user, don’t worry! Follow the easy sign-up process to create your account. Remember to keep your login details secure for future access.
   3. Navigating to the Payments Section: Select the Pay Now button, which will bring you to the payment screen. Here, you will see the amount due on your account and have the option to pay the balance by selecting an existing saved credit card, debit card or bank account or adding a new payment method.
   4. Selecting Your Payment Method: Choose your preferred payment method from the available options, including credit/debit cards or other secure payment gateways.
   5. Confirming Your Payment: Review the transaction summary and click the Pay Now button to process your payment securely. You’ll receive a confirmation message once the payment is successful.
   6. Receipt and Confirmation: Upon successful payment, you’ll receive an email confirmation and a digital receipt. These documents serve as proof of your transaction for your records.

1. 1. Access Your Customer Portal: Begin by visiting our website and locating the Pay Online button. Click on it and select your storage facility to access your dedicated customer portal.
   2. Click the View Rentals button.
   3. Next, click the Auto Pay toggle to ON.
   4. Select the payment method from the dropdown.
   5. Click Enable Autopay.
   6. Finally, you can reach out to the manager of your local self storage facility, and they are always willing to help set up your account on automatic billing payments.

1. Follow the link below ‘Davinci Lock’ to unlock your unit.
2. Select the storage company and facility you are currently renting a storage unit with.
3. Enter your username for your online portal or enter your phone number to verify your account.
4. You will then receive a text message with directions to pay your balance to receive a code to unlock your unit.
5. Finally, if you have any issues or questions, please reach out to the manager of your local self storage facility, and they are always willing to help.

First Steps for New Tenants

1. Immediately after renting your unit, you’ll receive an automated text message from the facility.
2. Click the link in the message to download the Storage Smart Entry mobile app and log in.
3. Log in using your phone number as your username, and the 6-digit PIN (activation code) provided as your temporary password.
4. After logging in, the app prompts you to create a new password of your own.
5.  If prompted, tap OK twice to allow the Storage Smart Entry mobile app to access both Bluetooth and Location Services.

To access your storage unit,

1. Open the Storage Smart Entry mobile app.
2. Tap the LED light on the Nokē smart lock to “wake” it up.
3. Once the smart lock is “awake”, the unit icon on your app will highlight.
4. Tap the highlighted icon to open the door or entry point.
5. Finally, slide the hasp to the open position, and then lift door.

To share your digital key,

1. Tap Share Access in the top right-hand corner of your Storage Smart Entry mobile app.
2. Enter the shared user’s phone number, and then click Next.
3. Select a unit to share, and then click Next.
4. From the pop-up menu, select a time limit.
5. Click Yes. The new shared user will receive an automated text message with a link to the Storage Smart Entry mobile app, and your digital key which grants them access to the unit.

Noke Info & Help Center:

Knowledge Base

Web Portal: https://www.janusintl.com/knowledge/nse-web-portal

Mobile App: https://www.janusintl.com/knowledge/nse-mobile-app