All-Stor Self Storage - West Bend

Was easy to get a storage unit and Mark was extremely friendly and professional. I highly recommend this storage company to anyone looking for a great place to... Read More

Was easy to get a storage unit and Mark was extremely friendly and professional. I highly recommend this storage company to anyone looking for a great place to store things.

A $20 late fee... really? For 5 days late? Do you want me to stay as a customer? I have been a long time customer (over 10 years) and never in any danger of ... Read More

A $20 late fee... really? For 5 days late? Do you want me to stay as a customer? I have been a long time customer (over 10 years) and never in any danger of missing rentals. The big business approach from the previous owners is getting tough to swallow.

Been here 9 years!! Nice units. Changed owners 3 times since I been there, the most recent ones, about 5 months ago, and they just seem money hungry to me!! Loo... Read More

Been here 9 years!! Nice units. Changed owners 3 times since I been there, the most recent ones, about 5 months ago, and they just seem money hungry to me!! Looking to get out!!

All-Stor bought the property and buildings at the storage facility that I rent on Town Hall Rd. in Barton, Wi. in March of 2024. 2 months later I was informed t... Read More

All-Stor bought the property and buildings at the storage facility that I rent on Town Hall Rd. in Barton, Wi. in March of 2024. 2 months later I was informed that my rent is going up 10%. 6 months after that, and right before the holidays, I was informed that my rent will be increasing another 20%! They politely say they have to do this to make improvements, yet nothing has changed but my rent! Seems they are purchasing all the storage facilities in the area, then greatly increasing the rent. If you're looking for storage space, stay as far away from these crooks as you can!! There is no law in Wisconsin prohibiting outrageous rent increases, and they are taking full advantage of it!

We exited our unit and were told we would receive our deposit plus our prepaid month in the form of a refund check. We have not received the refund check. It ... Read More

We exited our unit and were told we would receive our deposit plus our prepaid month in the form of a refund check. We have not received the refund check. It has been two months. When we call, we are sent tona call center and told a message will be sent to the site manager. We have not had any email response either. Very disappointed with their service.

We exited our unit and were told we would receive our deposit plus our prepaid month in the form of a refund check. We have not received the refund check. It ... Read More

We exited our unit and were told we would receive our deposit plus our prepaid month in the form of a refund check. We have not received the refund check. It has been two months. When we call, we are sent tona call center and told a message will be sent to the site manager. We have not had any email response either. Very disappointed with their service.

I had no issues paying forward 12mo at a time for several years under the former owners/management. There was a local management presence and no issues. Over ... Read More

I had no issues paying forward 12mo at a time for several years under the former owners/management. There was a local management presence and no issues. Over several years the rent increased $5/month, and I always received 1month free. Reasonable. Under new management, there are rate increases gating about every 2-3 months. This includes added mandatory managed insurance charges, sketchy liability insurance contracts with you, the individual, and their property (not yours), and finally general rate increases under the guise of added services. Force you to add your own lock (worked fine the way it was for many years) and THEN charge you $12/month for insurance including a "lock removal fee" stated on the contract for their property. BEWARE! Running the numbers, thus far my (out of pocket) rent/charges have increased $760/year. This is +64.5%. Unreasonable. Pulling any of this over a Wisconsin winter is also very sketchy and speaks to the mindset of the new management. I don't want to find out what the charges or T&C's will be 6 months from today. If you're looking for storage to try to simplify life without diminishing service, consistent notification of up-charges & ever changing terms & conditions; I would strongly recommend you look elsewhere or away from anything under the umbrella of "The Storage Mall Management Group". The ratings/feedback should have reset when the management changed, they are still riding the overall positive reviews of the former management. Take a closer look at the reviews going back a year from March 2023.

New ownership is significantly worse than the previous owners. Previous owner supplied the lock and key to your storage unit. Would reply and come do any servic... Read More

New ownership is significantly worse than the previous owners. Previous owner supplied the lock and key to your storage unit. Would reply and come do any service you needed like getting another key or spreading salt around the unit to get rid of ice. New Owners raised the prices, make you provide everything and won't even get rid of snow in front of your unit. So they charge you more just for you to do all their work for them. I'm immediately cancelling my rental and going with a different company.

Been here 9 years!! Nice units. Changed owners 3 times since I been there, the most recent ones, about 5 months ago, and they just seem money hungry to me!! Loo... Read More

Been here 9 years!! Nice units. Changed owners 3 times since I been there, the most recent ones, about 5 months ago, and they just seem money hungry to me!! Looking to get out!!

I have been with all stor for a few years now. It was recently sold to someone else and it has gone downhill. I’ve been trying to reach them to see where I ca... Read More

I have been with all stor for a few years now. It was recently sold to someone else and it has gone downhill. I’ve been trying to reach them to see where I can temporarily park a pods unit so I can move. I haven’t got tan a phone call back or anything. A week ago, we had very high winds. I had to stop by to drop some things off and I noticed someone’s flag was down, so I picked it up and noticed a hunch of the unit doors were open. As a courtesy, I called the new owner to let them know many of their tenants doors were open and items exposed. Again, never got a phone call back. As a veteran, we used to receive a discount. Our unit went from $55 a month to $80. I emailed to ask why, and never got a response. DO NOT TRUST YOUR BELONGINGS WITH TUESE PEOPLE!!! Edited to add: once they saw this review they emailed me to tell me that when THEY transferred information from the previous owner, my area code was incorrect. Still doesn’t address why I left emails and voicemails with my actual phone number and never heard anything. I am beyond annoyed with this new company who claims to “take their customer service very seriously”

I have been doing business with all-stor thru the previous 2 owners. I pay every 6 months, with a discount for my prepay. I received a notice at the end of Jan... Read More

I have been doing business with all-stor thru the previous 2 owners. I pay every 6 months, with a discount for my prepay. I received a notice at the end of January stating my unit was going from 70$ per month to $95..I called the number provided to find out if I would still get the discount for my 6 month prepay. The call answerer said she would check into it, give me a call back, and that she would make a note of it. I had not heard from her by my due date. I drove to the physical location to drop my normal payment in the drop box. The drop box had a note saying that payments were no longer accepted at the drop box. There was an address with an Illinois address to send it to, When I got home I called to assure this was the proper address to send it to. I was told to send it to a different address in West Bend, Wi. By this time I had decided to just pay it with the pay by credit card option on my phone. Both of my cards were denied although there are no problems with them I called again and managed to get a credit card payment through that rout. Meanwhile, I have received a late payment charge, a notice that it I am locked out. I need to access the unit for business reasons. Needless to say I will be not doing business with them anymore.